Frequently asked questions

I have a question about an order

Please include your order number and the email address used for the order in your enquiry.

I have a question about a product

Please include the product name or link and your question.

I’m choosing lighting for a room

You may include the room dimensions and the style you have in mind with your enquiry.

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Return Timeframe

7 days

As a distributor/manufacturer we will comply with the above return timeframe only. Please check your store country regulation as you might be forced to ensure a longer period than this and should be considered in the profit margin.Return Policy

Furniture, Decor, Outdoor and Lighting

You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging, and preferably within the first 48 hours to expedite the claim process. Customers should retain the original packaging for inspection.

Important:

  • Starting from January 1st, 2025, we will no longer accept returns for buyer’s remorse or changes of mind.
  • Order Cancellations: Once an order has been shipped, cancellations will not be accepted under any circumstances.
  • Defective or Damaged Items: If an item is found to be defective or damaged upon receipt, we will assist with a return or exchange to resolve the issue promptly.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), you will return the item and we will provide a full refund.
  • IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.
  • Also, to expedite resolution, we kindly request that items be returned in their original packaging and accompanied by photos or documentation of the issue.
  • Items shipped/returned to any other addresses or without RMA number will not be considered for a refund and may be returned back to sender.

Warranty

All our products are warranted by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 7-day period has expired, please contact manufacturer directly. We can provide manufacturers information.